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Columbia River PUD > My PUD > Rates & Policies > General Terms and Conditions

General Terms and Conditions

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Columbia River PUD’s General Terms, Conditions, Rules, and Regulations for Electric Service (PDF)

  1. Scope
  2. Definitions
  3. Conflict, Interpretation, and Revision
  4. Customer Data and Information Confidentiality
  5. Interruption of Electric Service
  6. Right of Access
  7. Customer Responsibility for PUD Property
  8. Resale of Energy
  9. Application for Electric Service
  10. Applicable Rate Schedules
  11. Assignment
  12. Deposits
  13. Meter Reading and Billing Period
  14. Payment of Utility Bills
  15. Adjustment of Utility Bills
  16. Late Payment Charge on Past Due Accounts and Returned Checks
  17. Disconnection of Electric Service
  18. Third Party Notification
  19. Restoration of Electric Service
  20. Change of Responsibility for Payment
  21. Disputes, Complaints, and Appeals
  22. Customer’s Responsibility – Billing Address, Contact Information, Wiring, and Equipment
  23. General Line Extension Policies
  24. Service to Temporary Buildings
  25. Abandoned Line Removal
  26. Modification or Relocation of Facilities
  27. Metering and Meter Testing and Billing Errors
  28. Meter Locations
  29. Meter Poles
  30. Additional Load
  31. Nominal Voltage and Phase Balance
  32. Temporary Service
  33. Highly Fluctuating Loads
  34. Net Metering
  35. Emergency Power Generation
  36. Safety-Line Clearances
  37. Vegetation Management
  38. Unauthorized Attachments
  39. Government Imposed Fees
  40. Responsibility for Franchise Fees
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64001 Columbia River Highway
Deer Island, OR 97054

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PO Box 1193
St. Helens, OR 97051

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Top
  • Pay My Bill
  • Customer Service
    • SmartHub FAQs
    • Start, Stop or Transfer Your Electric Service
    • Billing & Payment Options
    • Install or Upgrade Electric Service
    • Demand Charge
    • High Bill Concerns
    • Meter Reading
    • Street Light Repair Request
    • Tree Trimming Request
    • Payment Assistance Options
    • Landlord Agreement
    • Gift Certificates
  • Ways to Save
    • At Home
    • At Work
  • Clean Energy
    • Our Power Supply
    • Benefits of Hydropower
    • Electric Vehicles
    • Solar Frequently Asked Questions
    • Choice Energy Solar Rebates
    • Choice Energy Wind Power
  • Stay Safe
    • Outage Center
    • Electrical Safety Tips
    • Metal Theft is Dangerous and Costly
    • Tree Trimming Near Power Lines
    • Call Before You Dig
    • Please Don’t Hang Anything on Utility Poles
    • Please Call Us If You Plan to Add Electric Load
    • Keep Drones Away from Power Lines
  • My PUD
    • Board of Directors
    • In Our Community
    • News & Publications
    • Rates & Policies
    • Jobs
    • About PUDs & Public Power
    • PUD Office Location
    • Contact Information
    • Public Records Request
    • Claims Process
    • Community Room Use
    • Office Hours & Holidays