Outage Center

We work year-round to ensure our electric system is safe, reliable and well maintained. Although we regularly repair and upgrade our electric system and trim or remove trees growing near the power lines, we can't prevent every outage.

Power outages occur for a variety of reasons. Although the average length of a power outage is under two hours, longer outages are possible, particularly during poor weather.

Here is some information you can use to keep your family safe and comfortable duirng an outage:

• How to prepare for outages and other emergencies
• How to report an outage
• What to do during an outage
• How we restore power
• Protecting your electronic equipment
• Use standby generators safely
• Frequently asked questions

Stay Away from Downed Power Lines!

Power lines are dangerous!  Downed power lines might still be energized and capable of delivering an electric shock that could seriously injure or kill you.

If you see a downed line, follow these important safety tips to avoid injury:

• Call us at (503) 397-1844 to report downed lines.
• Never touch a downed power line. Always assume the power line is energized and dangerous.
• Always keep at least 50 feet away from any downed line. The ground around a power line may be energized as well, making it very dangerous.
• Never touch trees or limbs that are touching power lines.
• Never drive over a downed power line, or under a line that is sagging over the roadway.
• Don’t touch cars, debris or fallen branches that are near downed lines. Anything touching a power line is just as dangerous as the power line itself.
• If a power line falls on your car, stay inside and wait for emergency personnel. Only exit the car if it is on fire or in danger of catching fire. Open the door and without touching the ground, jump away from the car. To avoid electrical shock, do not touch the car and the ground at the same time. Land with your feet together and shuffle away from the car