{"id":35185,"date":"2018-04-18T13:57:34","date_gmt":"2018-04-18T20:57:34","guid":{"rendered":"http:\/\/www.crpud.net\/?page_id=35185"},"modified":"2023-10-12T15:50:16","modified_gmt":"2023-10-12T22:50:16","slug":"billing-terms-conditions","status":"publish","type":"page","link":"https:\/\/www.crpud.net\/customer-service\/billing-payment-options\/billing-terms-conditions\/","title":{"rendered":"Billing Terms & Conditions"},"content":{"rendered":"

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Billing\u00a0Terms<\/b><\/h2>\n

You will receive a bill once a month.<\/p>\n

Payments are due within 15 days of the billing date unless otherwise specified on the bill. Past due balances will be assessed a late fee of $5 or 1.5%, whichever is greater.<\/p>\n

If you receive a bill and are unable to pay all of it on time, please contact Customer Accounts\u00a0at\u00a0(503) 397-0590<\/strong>\u00a0or\u00a0info@crpud.org<\/a>\u00a0to discuss payment arrangements.<\/p>\n

If your bill is not paid or you do not meet the payment arrangement, your power may be disconnected. We will attempt to contact you prior to disconnection.<\/p>\n

Bill Disputes<\/h2>\n

If you dispute the correctness of a bill, you should call or visit our office. If the dispute is not resolved, supervisors will review the bill with you. If the dispute remains, you have a right to initiate the PUD\u2019s Disputes, Complaints and Appeals process, which may result in an appeal to an ad-hoc Customer Assistance Committee.<\/p>\n

Third-Party Notification<\/h2>\n

For Your Account<\/h3>\n

You may identify, in writing, a third party whom the PUD may notify for billing purposes or if other issues arise. The third party will not be obligated to pay your bill unless they have also signed as a guarantor on your account.<\/p>\n

For Another Customer\u2019s Account<\/h3>\n

If you are concerned about a friend’s or relative’s service, ask them to contact us and designate you as a “third party” on their account. You will not be obligated to pay their bill, but you will receive a copy of all notices we send to them so you can remind them to make a payment.<\/p>\n

Returned Check Charge<\/h2>\n

If your check for payment is returned for insufficient funds or a closed account, you will be charged a returned check charge of $25.<\/p>\n

Disconnection of Electric Service<\/h2>\n

Service may be disconnected for appropriate reasons, including:<\/p>\n