See a graphic that explains how we restore power. (Adobe PDF format)
We work year-round to ensure our electric system is safe, reliable and well maintained. Although we regularly repair and upgrade our electric system and trim or remove trees growing near the power lines, we can’t prevent every outage.
Restoring power during a major storm takes much more than just flipping a switch or repairing one downed line. When storm damage extends throughout our service area, getting everyone’s lights back on can take time and it has to be done safely. Our goal is to get the largest number of customers back on in the shortest amount of time. Here’s how we prioritize repairs to get the job done: