Your phone call helps us to determine the extent and location of outages so we can restore power quickly. When you call, please be prepared with the following information:
Unplug your electronic equipment, and turn off electric furnaces and water heaters at the breaker. This will help prevent overloading the system when the power is restored, which can cause secondary outages. It also prevents damage to your electronics when power is restored. When the power comes back on, turn items on at the breaker one at a time, in 30-minute intervals.
Turn off and unplug items such as:
This will let our repair crews know when your service has been restored. Leave one lamp on inside your home so you'll know also.
Keep your refrigerator and freezer doors closed. Your refrigerator will keep food cold for about 4 hours if it is unopened. Food will stay frozen for about 2 days in a full freezer; one day in a freezer that is less than half full. It helps to cover freezers with blankets and quilts.
Your refrigerator will keep food cold for about 4 hours if it is unopened.
Food will stay frozen for about two days in a full freezer, one day in a freezer less than half full. It helps to cover the freezers with blankets and quilts. Keep the door closed and use dry ice to keep food frozen.
In an extended outage, use 25 lbs. of dry ice for every cubic feet of food to be kept frozen for 2 to 4 days. Wear gloves when handling the ice, and place it on cardboard in the freezer rather than directly on food packages. Food may be refrozen if it still contains some ice crystals. If in doubt, throw it out.
Use a thermometer in your refrigerator. Remember pork, poultry, fish and ground meat spoil quickly at room temperature above 40 degrees. Other foods that spoil quickly include: custards, creamed foods or any food containing mayonnaise.
Visit http://www.foodsafety.gov/keep/emergency/index.html for detailed instructions on keeping food safe during outages.
If the power goes out during cold weather, follow these guidelines to keep warm:
If you have access to a generator, operate it safely. We recommend using a GenerLink transfer switch, which automatically disconnects your home from the power grid and connects it to your generator in an outage. Call (503) 366-5470 to speak with our Energy Experts for more information.