During An Outage

Report Your Outage – Call (503) 397-1844

Your phone call helps us to determine the extent and location of outages so we can restore power quickly. When you call, please be prepared with the following information:

  • Your phone number.
  • Your name.
  • The location of the outage.
  • A description of the problem.

Unplug Electronic Equipment

Unplug your electronic equipment, and turn off electric furnaces and water heaters at the breaker. This will help prevent overloading the system when the power is restored, which can cause secondary outages. It also prevents damage to your electronics when power is restored. When the power comes back on, turn items on at the breaker one at a time, in 30-minute intervals.

Turn off and unplug items such as:

  • DVD players and VCRs
  • Refrigerators and freezers
  • Laundry machines
  • Stereos
  • TV sets
  • Microwave Ovens

Leave One Porch Light On

This will let our repair crews know when your service has been restored. Leave one lamp on inside your home so you’ll know also.

Keeping Food During an Outage

Keep your refrigerator and freezer doors closed. Your refrigerator will keep food cold for about 4 hours if it is unopened. Food will stay frozen for about 2 days in a full freezer; one day in a freezer that is less than half full. It helps to cover freezers with blankets and quilts.

Your refrigerator will keep food cold for about 4 hours if it is unopened.

Food will stay frozen for about two days in a full freezer, one day in a freezer less than half full. It helps to cover the freezers with blankets and quilts. Keep the door closed and use dry ice to keep food frozen.

In an extended outage, use 25 lbs. of dry ice for every cubic feet of food to be kept frozen for 2 to 4 days. Wear gloves when handling the ice, and place it on cardboard in the freezer rather than directly on food packages. Food may be refrozen if it still contains some ice crystals. If in doubt, throw it out.

Use a thermometer in your refrigerator. Remember pork, poultry, fish and ground meat spoil quickly at room temperature above 40 degrees. Other foods that spoil quickly include: custards, creamed foods or any food containing mayonnaise.

Here are detailed instructions on keeping food safe during outages.

Staying Warm During Winter Outages

If the power goes out during cold weather, follow these guidelines to keep warm:

  • Gather everyone in one room where there is an alternative heat source such as a fireplace.
  • Dress in loose layers of clothing.
  • If the temperature in your home drops below 55°F, open faucets slightly so they constantly drip to prevent water pipes from freezing.
  • Never leave candles and portable heaters unattended. Keep them away from small children and animals.
  • Never use a gas range for room heating.
  • Never use charcoal to heat or cook indoors.
  • Never use gasoline or other flammable liquids to start a fire. Always keep a screen around an open flame, and don’t close the damper while ashes are still hot.
  • Remember, a fuel-burning heater, such as a kerosene heater, requires proper ventilation to prevent buildup of harmful fumes.
  • Place heaters on a hard, non-combustible surface.

If You Have a Generator

If you have access to a generator, operate it safely. We recommend using a GenerLink transfer switch, which automatically disconnects your home from the power grid and connects it to your generator in an outage. Call (503) 366-5470 to speak with our Energy Experts for more information.