1. Scope

1.1 The following General Terms, Conditions, Rules, and Regulations for Electric Service (General Terms) have been adopted by the Board of Directors of Columbia River People’s Utility District (PUD) in accordance with the PUD’s Mission: to provide quality services at the lowest practical cost. These General Terms apply to every Customer receiving Electric Service or other services from the PUD. It is the intent and purpose of these General Terms to provide a helpful guide to Customers and Employees, to achieve efficient and safe Electrical Service, and to ensure that Customers receive fair and equitable treatment. These General Terms are subject to periodic revision by the Board of Directors to meet the spirit and intent of the PUD’s Mission.

1.2 The PUD shall supply Electrical Service within the boundaries established for the PUD under authority granted by the People of the State of Oregon and the Oregon Legislature, according to the constitution Article XI, Section 12.

1.3 It is the policy of the PUD that the utility needs of all Customers will be safely and reliably met without discrimination and in accordance with sound business and utility principles and that Electric Services pricing will be based on providing the lowest reasonable cost-based rates to all similarly situated Customers. The PUD will follow prudent utility and business practices and all utility work and services will be done in accordance with all state and federal rules and regulations.

1.4 The PUD reserves the right to refuse to connect or may disconnect Electric Service for any violation of the General Terms or other rules, including, without limitation, failure to pay Electric Service charges when due, violation of contract provisions, fraud, dangerous or emergency conditions, theft or illegal diversion of Energy, unauthorized use, or to protect PUD Employees, Customers, the public safety, PUD property, or the property of others.

1.5 The failure by the PUD to enforce any of the terms of a Rate Schedule or these General Terms shall not be deemed a waiver of its right to do so. The Board of Directors may expressly waive the applicability of any of the General Terms for good cause shown.