SmartHub FAQs

• Both platforms are part of our online account management system.
• The website has additional functionality that lets you manage notifications, update your stored payment methods, and change your personal information.
• Both the web version and mobile app allow you to securely access your account information, view bills and payment history, make payments, view energy use, and report outages.
• The free, secure mobile app is available to download and install on mobile devices and tablets.

• Yes, all critical information is encrypted in every transaction run, and no personal information is stored on your phone or tablet.
• Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.

• You can sign up for SmartHub via the login page. To create a new online account, click “New User? Sign up to access our Self Service site” on the login page for SmartHub.
  • Residential customers will need to have their account number on hand before starting this process.
  • Commercial customers will need to have the tax ID number for their business.
• After clicking on the “New User” button, type your billing account number, last name or business and email address in the requested fields.
• Follow the steps to set up your online account.
• Register for SmartHub and enter your account number, the name on the account and an email address. You will receive an email with a temporary password that you can use to log in. Once you log in to SmartHub with this temporary password, you will be prompted to change your password.

What happens if my temporary password doesn’t work and/or I’m locked out before I can register?

• Please try to register again. You will receive another temporary password, and you can try again. Check your junk mail if you don't see the temporary password email.

• Visit the Apple App Store or Google Play on your phone or tablet and search for “SmartHub.” Select our free and secure app to begin the download process.

• If you have already registered via the web portal, you will be able to log in to the app immediately. If you haven't registered yet, follow the instructions below.
• Customers can sign up for SmartHub via the login page. To create a new online account, click “New User? Sign up to access our Self Service site” on the login page for SmartHub.
  • Residential customers will need to have their account number on hand before starting this process.
  • Commercial customers will need to have the tax ID number for their business.
• After tapping on the “New User” button, type your billing account number, last name or business, and email address in the requested fields.
• Follow the steps to set up your online account.
• Tap here to register for SmartHub and enter your account number, the name on the account, and an email address. You will receive an email with a temporary password that you can use to log in. Once you log in to SmartHub with this temporary password, you will be prompted to change your password.

What happens if my temporary password doesn’t work and/or I’m locked out before I can register?

• Please try to register again. You will receive another temporary password, and you can try again. Check your junk mail if you don't see the temporary password email.

• No. It is provided as an option for your convenience. If you do not sign up for Paperless Billing in SmartHub, you will continue to receive a monthly bill in the mail.
• You can choose to participate in Paperless Billing, which sends bill statements to the email address on your account. Customers who participate in Paperless Billing do not receive a copy of their bill in the mail.
• If you were previously signed up for Paperless Billing, you will need to re-enroll if you do not wish to receive a paper bill.

Here's how to change your preference to participate in Paperless Billing:

• On the website:
  • Click on My Profile
  • Click on Update My Paperless Settings.
  • You can then choose your preference by selecting On or Off for Paperless Billing
• On the app:
  • Select Settings
  • Select Paperless Bill Settings
  • Then, you can select On or Off for Paperless Billing

How to Enroll in Paperless Billing (PDF) (on the web)

How to Enroll in Paperless Billing (PDF) (on your mobile device)

• Do you want information on Paperless Billing, outage alerts, and usage updates sent straight to your email or through SMS? Use SmartHub to update your notifications preferences.
  • Log in to your SmartHub account
  • Click on "Notifications"
  • Click Manage Contacts to add or change email addresses and phone numbers
  • Add email address or phone number
  • Enter verification code to activate
  • Click on Manage Notifications to update/change SMS and email alerts
• If you sign up for text message notifications, you will still receive a paper copy of your bill. If you wish to not receive a paper bill, make sure to sign up for Paperless Billing with a valid email address.
• Once you have your text and/or email addresses set up, do the following:
  • Click Notifications
  • Manage Notifications
  • Billing or Service or Usage
  • Select Text Message and/or Email options

• Log in to SmartHub
• Click Notifications
• Manage Notifications
• Billing or Service or Usage
• Select Text Message and/or Email options

• Auto Pay is a convenient option to pay your bill each month.
• Auto Pay allows you to pay your monthly bill through an automated draft from your bank account or credit or debit card at no extra charge. By enrolling in Auto Pay, you authorize Columbia River PUD to withdraw funds from your selected account to pay your monthly bill on the due date.
• No, you are not required to sign up for it. We offer it for your convenience only. If you prefer to mail your payment or schedule it through your bank, please do so.
• If you mail payments:
  • Please use the pay stub on your new bill and mail to:
    Columbia River PUD
    PO Box 960
    St. Helens, OR 97051
• If you schedule payments through your bank:
  • Please use your account number and the Columbia River PUD payment address listed on your bill.

First, you must have your bank account and/or credit/debit card information available to enroll in Auto Pay.

• On the website:
  • Click on Billing & Payments
  • Click on Auto Pay Program on the sidebar
  • Click on Sign Up for Auto Pay
  • Accept the Terms and Conditions, then follow the instructions
• On the app:
  • Select Pay My Bill
  • Select Auto Pay Program
  • Follow the instructions above

How to Enroll in Auto Pay (PDF) (on the web)

How to Enroll in Auto Pay (PDF) (on your mobile device)

• On the website:
  • Click My Profile
  • Click on Manage My Stored Payment Accounts
  • Follow the instructions to provide a bank account or card information.
  • You can add multiple bank accounts and cards under your stored payment accounts
• On the app
  • Select Pay My Bill
  • Select Stored Payment Accounts
  • Select Add a Payment Method
  • Select which type of card or bank account information you will provide
  • Follow the instructions to provide a bank account or card information