No. You can take advantage of all the features of SmartHub or you can continue to pay your bill as you currently do. With SmartHub, you can use the “Pay Now” feature, which allows you to make a one-time payment without logging in to your account.
The home page shows all of your accounts along with the amounts due for those accounts and links to other detailed information.
On the app:
Select the Pay My Bill icon. The total due of all accounts will be displayed. You can select different information by account, such as partial payment and payment method.
You can also make a payment to a single account or partial payments to all accounts by clicking on the Billing & Payment button. You can also select the Make Payment button to view payment options for your accounts. On the app, select Pay My Bill icon. If you’re paying the total amount due, tap the Pay button. If you’re making a partial payment, tap the Pay Partial Amount, tap on the account, and adjust the Pay Amount.
As the PUD continues to grow, so does the need for better information availability to our customers. These enhancements are ways we can provide a higher level of customer satisfaction for the majority of our customers.
All of these changes are within the normal operating budget of the PUD. There will not be a rate increase with regards to these changes.
The information you see in the app and on the website is shown in real-time.
However, if you keep your app or web version open for an extended time, you should refresh the page by selecting a new option in order to ensure the information is current.
Major projects often provide scammers with opportunities to steal your personal information.
Please know that throughout this communication process, we will never call or email you to ask for credit card numbers, bank account routing numbers, or any other type of personal information.
If you do receive such communication from someone claiming to be a Columbia River PUD employee, please report it to us.
Pay Now
Your Account