I’m being prompted to sign up for Paperless Billing when I log in. Do I have to sign up for it?

• No. It is provided as an option for your convenience. If you do not sign up for Paperless Billing in SmartHub, you will continue to receive a monthly bill in the mail.
• You can choose to participate in Paperless Billing, which sends bill statements to the email address on your account. Customers who participate in Paperless Billing do not receive a copy of their bill in the mail.
• If you were previously signed up for Paperless Billing, you will need to re-enroll if you do not wish to receive a paper bill.

Here's how to change your preference to participate in Paperless Billing:

• On the website:
  • Click on My Profile
  • Click on Update My Paperless Settings.
  • You can then choose your preference by selecting On or Off for Paperless Billing
• On the app:
  • Select Settings
  • Select Paperless Bill Settings
  • Then, you can select On or Off for Paperless Billing

How to Enroll in Paperless Billing (PDF) (on the web)

How to Enroll in Paperless Billing (PDF) (on your mobile device)