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  • Home > Customer Service > Low-Income Assistance > Programs for Low-Income Customers

    Programs for Low-Income Customers

    We have several programs available to assist low-income PUD customers with their utility bills. If you have a limited income and need assistance with your bill, please contact Customer Accounts at (503) 397-0590 or to learn more. 

    Give to GLOW.  All proceeds are used to assist limited-income PUD customers who are facing disconnection of their electric service for nonpayment.

    PUD Assistance Programs

    See the guidelines we use in determining eligibility for these programs.

    The GLOW Fund

    The Neighbor's GLOW (Give Light, Offer Warmth) Fund provides emergency bill payment assistance to low-income PUD customers. GLOW is funded through generous customer contributions, employee fundraisers, and surplus scrap metal proceeds.

    See how to donate to or apply for the GLOW Fund.

    The Special Waiver

    The Special Waiver program provides a $10 discount on the monthly customer charge to income-qualified customers.

    Find out if you are eligible for the Special Waiver.

    The Low-Income Senior Discount

    The Low-Income Senior Discount program provides a $10 discount on the monthly customer charge and a 10% discount on the energy charges on the bill.

    See the criteria for the Low-Income Senior Discount.

    Community Action Team Assistance Programs

    Low-Income Weatherization

    The PUD partners with Community Action Team to provide free weatherization services to households at or below 60% of Oregon's median income, whose primary source of space heating is electricity. Community Action Team provides similar services to households whose primary source of space heating is non-electric.

    See how our low-income weatherization program works.

    The LIHEAP Program

    The Low-Income Home Energy Assistance Program (LIHEAP) is a federally-funded program that helps low-income households with home heating costs.  

    Community Action Team distributes LIHEAP funds in our area. For more information about LIHEAP, contact Community Action Team at (503) 397-4951 or visit the CAT website.

    Other Assistance Programs


    Many adults over 55 need help paying for prescription drugs, health care, utilities, and other basic needs. There are over 2,000 federal, state and private benefits programs available to help. But many people don’t know these programs exist or how they can apply.

    BenefitsCheckUp asks a series of questions to help identify benefits that could save you money and cover the costs of everyday expenses.  BenefitsCheckUp is a free service of the National Council on Aging.

    Contact Us

    24-Hour Outages & Emergencies
    (503) 397-1844

    24-Hour Pay By Phone
    (503) 397-0590

    Business Hours
    7 a.m. - 5:30 p.m., M-Th
    (See holidays

    Community & Public Relations
    (503) 397-1844

    Customer Accounts & Billing 
    (503) 397-0590

    Energy Services
    (503) 366-5470

    (503) 397-0760

    (503) 366-3242

    General Information
    (503) 397-1844