Programs for Low-Income Customers

There are five programs available to assist low-income PUD customers: The Neighbor's GLOW Fund, the Special Waiver, the Low-Income Pilot Project, Low-Income Weatherization and the LIHEAP Program.

We have four programs available to assist low-income PUD customers with their utility bills.  If you have a limited income and need assistance with your bill, please contact Customer Accounts at (503) 397-0590 or to learn more. 

PUD Assistance Programs

See the guidelines we use in determining eligibility for these programs.

The GLOW Fund

The GLOW (Give Light, Offer Warmth) Fund provides emergency bill paying assistance to low-income PUD customers who have fallen behind in paying their bills and are in danger of having their electricity shut off. GLOW is funded through customer contributions and employee fundraisers.

Learn more about the GLOW Fund

The Special Waiver

The Special Waiver program waives the $8 monthly customer charge.

Learn more about the Special Waiver

Low-Income Pilot Program

If you're living on a limited income you might need a little help to afford adding insulation to your home, or to improve your heating system. We're currently offering a pilot program to low-income customers who own their own homes and have electric heat. The pilot project will pay a majority of the cost of efficiency upgrades in some cases, and all of the cost for some insulation projects.  Enrollment for this pilot program will be open through March 6, 2015. For more information or to see if you may qualify, contact our Energy Experts at (503) 366-5470 or

Learn more about the Low-Income Pilot Program

Community Action Team Assistance Programs

Low-Income Weatherization

The PUD partners with Community Action Team to provide free weatherization services to households at or below 60% of Oregon's median income, whose primary source of space heating is electricity. Community Action Team provides similar services to households whose primary source of space heating is non-electric.

Learn more about Low-Income Weatherization

The LIHEAP Program

The Low-Income Home Energy Assistance Program (LIHEAP) is a federally-funded program that helps low-income households with home heating costs.  

Community Action Team distributes LIHEAP funds in our area.   For more information about LIHEAP, contact Community Action Team at (503) 397-4951 or visit the CAT website.

Other Assistance Programs


Many adults over 55 need help paying for prescription drugs, health care, utilities, and other basic needs. There are over 2,000 federal, state and private benefits programs available to help. But many people don’t know these programs exist or how they can apply. BenefitsCheckUp asks a series of questions to help identify benefits that could save you money and cover the costs of everyday expenses.  BenefitsCheckUp is a free service of the National Council on Aging.