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  • Home > Customer Service > Low-Income Assistance

    Low-Income Assistance

    Programs for Low-Income Customers

    There are several programs available to assist low-income PUD customers: The Neighbor's GLOW Fund, the Special Waiver, the Low-Income Senior Discount, Low-Income Weatherization and the LIHEAP Program.

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    Guidelines for Low-Income Programs

    We use the State of Oregon's low-income guidelines to determine eligibility for our GLOW, Special Waiver, and Low-Income Weatherization programs.

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    Special Waiver Program

    The Special Waiver Program provides an $8 discount on the monthly customer charge for families living on low or fixed incomes. We use the low-income requirements from the State of Oregon to determine eligibility.

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    Low-Income Senior Discount

    The Low-Income Senior Discount provides an $8 discount on the monthly customer charge and a 10% discount on the energy charge for income-qualified customers ages 62 and over. We follow the income guidelines for the State of Oregon.

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    The GLOW Fund - Emergency Bill Payment Assistance

    The Neighbor's GLOW (Give Light, Offer Warmth) Fund provides emergency bill payment assistance to low-income PUD customers. GLOW is funded through generous customer contributions, employee fundraisers and surplus scrap metal proceeds.

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    Donate to GLOW

    Use this form to set up a monthly contribution to the Neighbor's GLOW Fund, which provides bill payment assistance to local low-income customers.

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    Contact Us

    24-Hour Outages & Emergencies
    (503) 397-1844

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    (503) 397-0590

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    (See holidays

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    (503) 397-0590

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    (503) 366-5470

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    (503) 397-0760

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    (503) 366-3242

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    (503) 397-1844