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  • Home > Customer Service > Billing & Payment Options > Understanding Your Bill

    Understanding Your Bill

    Example Bill - Front Page

    Here's a brief explanation of the parts of your PUD bill. The numbers below correspond to the circles on the example bill shown at top:

    1. Account Summary

    The most important information regarding your bill is placed in a box on the top of the bill and on the payment stub.

    2. Service Address

    The address where the PUD is providing service for this bill. This address may be different than the mailing address. The meter number is also provided for your reference.

    3. Meter Readings

    This table shows meter reading information for the period associated with the current bill. This is your actual electricity usage for the billing period. We measure electricity usage in kilowatt hours (kWh).  One kilowatt-hour is the amount of electricity required to keep a 100-watt lightbulb lit for 10 hours.

    4. Billing Details

    A detailed listing of the charges on your current bill. Your most recent payment is also shown here.

    5. Important Messages

    This area displays messages related directly to your account or service, and other messages from the PUD.

    6. Fees for Past Due Amounts

    This section explains the fees that will be charged for past due accounts.

    7. Graph of Daily Electric Usage

    This graph shows your average daily energy usage over the past 13 months. You can use this information to track and manage your electricity usage. We recommend comparing your usage for the current period to the same period last year.  You can do this by comparing the far right bar on the graph (this year) to the far left bar (the same period, last year).  

    8. Contact Information

    Ways to contact us about your bill or account are clearly noted on the payment stub and on the back of your bill.  You can always reach us at (503) 397-1844.

    9. Billing Summary

    This section provides the account balance and the billing date.  If there is a past due amount, it will be clearly shown in the teal box.

    10. Payment Stub

    If you are paying by check, return this stub with your payment to ensure the payment is properly credited to your account.  The payment stub also provides you with your account number, account summary, and amounts due. 

    Example bill - Back page

    11. Payment Methods

    There are several convenient ways to pay your bill, each identified in this section, as well as a contact phone number for our Customer Accounts department.

    12. Important Information

    This section explains several important things:

    • The type of identification that PUD employees carry.
    • The types of expenses that are included in our customer charge.
    • Information about taxes and fees that may be levied, depending on where you live and depending on the status of your account.
    • A description of our electronic check process, and instructions for opting out.
    • A link to our General Terms and Conditions

    13. Return Stub for Comments or Questions

    If you have comments or questions for us, simply fill out this portion and return it with your payment and a PUD employee will contact you. You can also update your contact information by filling out and returning this stub.

    Contact Us

    24-Hour Outages & Emergencies
    (503) 397-1844

    24-Hour Pay By Phone
    (503) 397-0590

    Business Hours
    8 a.m. - 5 p.m., M-F
    (See holidays

    Customer Accounts 
    (503) 397-0590

    Energy Services
    (503) 366-5470

    Engineering
    (503) 397-0760

    Operations
    (503) 366-3242

    General Information
    (503) 397-1844